Impressions' Policies & Frequently Asked Questions ...
DIY RENTAL FAQ's & POLICIES
MAIN INFO:
- It is the clients responsibility to ensure that the correct chair cover style/size has been rented for your venue. PLEASE BOOK CAREFULLY .
- Rentals are to be returned in the same bins, boxes etc. as they were received in. Drapes, Curtains & Fabric must be returned folded. *Except Table Linens which must be shaken out and put in laundry bags provided.
- ALL CHAIR SASHES & WRAP STYLE CHAIR COVERS MUST BE UNTIED! There will be a $0.50 charge for any sash or chair cover that has not been untied when we receive it back.
FAQ's
Here are answers to some commonly asked questions:
- We require a 50% deposit of the estimated total and a signed rental contract to hold your items for your date.
- We allow you to lower your quantity by up to 30% prior to your event if your numbers go down. I will email you 2 weeks prior to your event for your final numbers. I will then send you your final balance.
- At anytime you may add items to your DIY rentals; however we cannot guarantee they will still be available at a later date unless booked now.
- We accept cash, cheque, email money transfer (electronic funds transfer), or Credit Cards via Paypal.
- Final payment is due at time of pick up as well as the damage deposit, separate cheques.
- Our rental period is 3 to 4 days, you may pick up the Friday morning (or Thursday if arranged prior) the weekend of your event between 9am -11am or 4pm-6pm and return Monday (or Tuesday if Monday is a holiday) between 9am -11am or 4pm-6pm following your event.
- Everything is ironed an pressed for you:)
- For takedown we provide an inventory checklist of all items and bags, hangers and bins etc. provided including detailed insturctions for takedown and address directions as well, so whoever is taking down and returning can make sure everything is there and return the items for you.
- At the end of night for takedown of items, you will receive laundry bags that all of the linens go into, shake out the linens and un-tie the sashes and chair covers($0.50 charge each if not untied). Put all linens into separate laundry bags please.
- You don't have to wash or pre-treat anything.
CONTRACT PREVIEW...
Deposits for Reserving our Rental Services:
A deposit of 50% of the estimated total is required at the time of reservation. Please be advised that once you place a deposit for rental items, all other clients are turned away to keep your items reserved. This deposit is non refundable. Your Event Date is booked only when a contract has been completed, signed, and received and when the booking deposit is received/paid. You are not officially booked until deposit and signed contract are received. Guest favours require full payment upon booking.
BILLING
Final DIY Rental Payment + HST, and Damage Deposit (separate cheque please) is due in full at time of pickup. You may pay by cash, email money transfer prior to picking up, or cheque.
PACKAGE CHANGES
Up until 1 week prior to your event, you may alter what your DIY rental package includes, with the exception of anything that we have to special order for your event after we have ordered it.
- Any Special Order Items: guest favours, fabric, table linens, sashes, etc.... We will confirm with you before ordering.
- ADDITIONS: If later on in the process you decide to add certain items to your order, we will accommodate as best we can, but we cannot guarantee that these added items will be available.
RENTAL PERIOD
We allow sufficient time for customer pickup and return. The exact rental period will be established at the time of rental booking. You may pickup your rental items on the Thursday or Friday prior to your event between 9:00 am - 11:00 am or between 4:00 pm - 6:00 pm. Rental items must be returned between 9:00 am - 11:00 am or between 4:00 pm - 6:00 pm on the Monday following your event, or Tuesday if the Monday is a holiday. Overdue rentals will be charged at 33% of the rental rate for each additional day that the item or items are not returned. For longer rental periods, such as out of town events please inquire.
FINAL QUANTITIES & CHANGES
Downsizing of qty’s is allowed to a max of 30% up to 14 days before your event. Any special order items are not changeable once ordered, we will however confirm with you specifics prior to ordering.
CHAIR COVERS, SASHES, & LINENS
We require your final head count 14 days prior to your event; we will then send you your final invoice for your event. If there is to be a chocolate fountain at your event there will be an extra $0.50 charge per table overlay and extra $1.00 charge per chair cover to cover the extra cleaning costs. ***If you are using white chair covers at Summerhill Winery, there will be an extra $1.00 fee per chair cover to cover the extra cleaning costs due to their brick floors. All
Chair covers and sashes must be untied; there will be a $0.50 charge for each chair cover or sash that is left tied.
DAMAGE DEPOSIT
A Damage Deposit will be required for your DIY Event Rentals. We require a damage deposit in the form of cheque at time of Pickup/Final Payment is due. Damage deposit amount depends on what items you have included for your DIY Event, replacement value and quantity. We will hold the damage deposit until all items from your DIY event have been returned, counted, and checked them for damages. If any items are missing or damaged, replacement value of the item(s) will be deducted from the damage deposit (linen replacement values are listed below). The damage deposit less missing, damaged or broken items will be processed/refunded and either mailed or sent via email money transfer the week following your event. Make sure I have your correct address. If any items, including laundry bags, bins etc, are damaged or missing or need extra cleaning services, replacement value or cleaning fee etc. will be deducted from your damage deposit. If there are no missing items or damages we can either shred the deposit cheque for you or mail it back to you.
***Linens with excessive amounts of food attached to them, wine or other major liquid spillage, candle wax, handwriting from ink pens or markers, etc., burns, and excessive "ground in" dirt will be subject to a replacement charge (see below). If cleanable, they will be subject to an extra cleaning fee.
***Linen Replacement charges: There will be a charge of $12.00 for any missing or damaged chair cover and $15.00 for any missing or damaged overlay, $7.00 for any missing or damaged table runner, $4.00 for any missing or damaged chair sash, and $3.00 for any missing or damaged napkin, $25.00 for any missing or damaged tablecloth.
***Cleaning Charges: $2.00 for chair covers, $3.00 for overlays, $2.00 for table runners, $0.50 for chair sashes or bands, $5.00 for tablecloths.
Cancellations
All final cancellations must be made prior to final payment being made. If cancelled after that date, you will not receive a refund.
Liability
Liability is the sole responsibility of the client. We are a fully insured business. We are not liable for misuse or failure to install items correctly. In the case of personal injury, we are not liable.
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CHAIR COVERS
FULL-SERVICE DECOR SERVICES FAQ's & POLICIES
MAIN INFO:
- Decorating Payment is due in full 2 Weeks Prior to Date of Service. You may pay by cash, cheque, email money transfer (electronic funds transfer), or credit card via Paypal.
***IF FINAL PAYMENT IS NOT PAID 1 WEEK PRIOR TO YOUR EVENT, CONTRACT WILL BE VOID UNLESS CASH PAYMENT IS RECEIVED
by 48 hours prior to services rendered.
FAQ's
Here are answers to some commonly asked questions:
- We require a 25% deposit of the estimated total and a signed services contract to hold our services for your date.
- We allow you to lower your quantity by up to 30% prior to your event if your numbers go down. I will email you 4 weeks prior to your event for your final numbers. I will then send you your final balance 3 weeks prior to your event and final payment is due 2 weeks prior to your event.
- At anytime you may add items to your decor package; however we cannot guarantee they will still be available at a later date unless booked now.
- We accept cash, cheque, email money transfer (electronic funds transfer), or Credit Cards via Paypal.
- Final payment is due 2 weeks prior to your event as well as the damage deposit, separate cheques.
***IF FINAL PAYMENT IS NOT PAID 1 WEEK PRIOR TO YOUR EVENT, CONTRACT WILL BE VOID UNLESS CASH PAYMENT IS RECEIVED by 48 hours prior to services rendered.
- Our services of set up is for one specific day (to be arranged prior to contract). If you require 2 separate days of set-up there will be an extra fee.
- Set-up and Takedown of our decor items is included in the total. If you need us to set-up or takedown any of your own personal items, of course we can but this must be arranged prior. For takedown of decor at Summerhill Winery there is a takedown crew fee of $150.00 because they require us to be done and out of the venue by 1am. If there is an extra amount of decor needing to be taken down at the end of the night the 150.00 takedown crew fee may apply.
- If you would like to do part DIY and part FULL-SERVICE, just let us know, we can make a custom package just for your needs! We can even takedown the DIY items at the end of the night for you for a 10% fee!
CONTRACT PREVIEW...
DEPOSITS FOR RESERVING OUR SERVICES
A deposit of 25% of the estimated total is required at the time of reservation. Please be advised that once you place a deposit for our services, all other clients are turned away to keep your date and items reserved for you. This deposit is non refundable. Your Event Date is booked only when a contract has been completed, signed, and received and when the booking deposit is received/paid. You are not officially booked until deposit and signed contract are received. All Full Service bookings are subject to HST where applicable.
BILLING
Final Decorating Services Payment is due in full 2 Weeks Prior to Date of Service. You may pay by cash or cheque.
***IF FINAL PAYMENT IS NOT PAID 1 WEEK PRIOR TO YOUR EVENT, CONTRACT WILL BE VOID UNLESS CASH PAYMENT IS RECEIVED by 48 hours prior to services rendered.
PACKAGE CHANGES
Up until the time full payment is due, you may alter what your package includes, with the exception of anything that we have to special order for your event after we have ordered it.
- Any Special Order Items: table overlays, sashes, guest favors. I will confirm before ordering.
- ADDITIONS: If later on in the process you decide to add certain items to your order, we will accommodate as best we can, but we cannot guarantee that these added items will still be available.
FINAL QUANTITIES & CHANGES
Downsizing of qty’s is allowed to a max of 30% up to 21 days before your event. Any special order items are not changeable once ordered, we will however confirm with you specifics prior to ordering.
CHAIR COVERS, SASHES, & LINENS
We require your final head count 21 days prior to your event; I will then send you your final invoice for your event. If there is to be a chocolate fountain at your event there will be an extra $0.50 charge per table overlay and extra $1.00 charge per chair cover to cover the extra cleaning costs. If you are using white chair covers at Summerhill Winery, there will be an extra $1.00 fee per chair cover to cover the extra cleaning costs due to their floors.
DAMAGE DEPOSIT
We require a damage deposit in the form of a cheque at time Final Payment is due. Damage deposit is required if you are booking any type of linens, draping, glassware, card box, etc... for your event. Amount depends on what items or linens and quantities. If any items or linens are damaged or missing or need extra cleaning services this will be deducted from your damage deposit. This is also in case of extra services rendered on the event day that were not previously arranged.
***Damage Deposit for card boxes is $55 - $80 -EMPTY CARD BOX MUST BE LEFT AT EVENT VENUE.
A Damage Deposit will be required if you are including a card box for your Event. Damage Deposit for Card boxes are between $55.00 & $80.00 and will be returned following wedding as long as card box is left at venue to be picked up by Impressions during takedown, or when card box is delivered back to us following the wedding, must be returned by the Wednesday following your wedding or we will have to replace it and charge you the above amount.
***Linen Replacement charges: Linens with excessive amounts of food attached to them, wine or other liquid spillage, candle wax, handwriting from ink pens or markers, etc., burns, and excessive "ground in" dirt will be subject to a replacement charge (see below). If cleanable, they will be subject to an extra cleaning fee. There will be a charge of $12.00 for any missing or damaged chair cover and $15.00 for any missing or damaged overlay, $7.00 for any missing or damaged table runner, $4.00 for any missing or damaged chair sash, and $3.00 for any missing or damaged napkin, $25.00 for any missing or damaged tablecloth.
***Cleaning Charges: $2.00 for chair covers, $3.00 for overlays, $2.00 for table runners, $0.50 for chair sashes or bands, $5.00 for tablecloths.
MISSING ITEMS
Please be sure guests are aware that the items are not yours and not to take vases or water lights etc. home with them as keepsakes. Taking of flowers is encouraged of course:) Our count of the items must be accepted as the final count. If there are missing items, you will be sent a bill for the replacement value.
CANCELLATIONS
All final cancellations must be made prior to final payment being made. If cancelled after that date, you will not receive a refund.
LIABILITY
Impressions is a fully insured décor company. We take great care in making sure everything we do is to the highest safety and quality standards possible. In the case of personal injury or location damage, we are not liable.
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We accept: Cash, Cheque, Email Money Trasfer (electronic funds transfer), or Credit Cards via PAYPAL
Wedding & Event Decorating
